Returns & Refunds
We at Inkmar strive our best to supply good products & services. But, if you are unhappy with your products, you can return them accordingly with our return policy describe below.
Receiving Damaged/Defective Product
- If you receive a damaged/defective product, or product that does not match with your specifications as per your order, please mail us your order details along with supporting photograph of same within 24 hours of delivery
- Once we receive your complaint, we will check for authenticity and nature of the complaint, reasons to which should comply with as below :
- Customization is different from design submitted
- Material is damaged for which photograph and other details should be emailed within 24 hours, failing to do so, we shall not be liable to replace the product
- For bulk orders, if customization is below reasonable acceptance for more than 10% of total order, we shall replace only damaged products than total ordered products
- Products shouldn't be used
- Once photograph and other details are emailed, we shall validate the same and if indicates complaint is valid, we will arrange for pickup of damaged/defective products through our own logistics partner
- If we are unable to arrange pick up, we shall notify you to dispatch the product using suitable courier service in your area within 1 day of receipt of such notification, courier charges up to Rs.100 will be reimbursed upon prior consultation with us
- If a product(s) returned is duly accepted by us, in our sole discretion, we will either replace the product or refund the value of returned product paid while ordered by you
- All such refunds will be processed based on mode of payment. Either we, or the approved payment gateway will credit your refunds directly to your debit/credit card or online accounts, or provide you with a cheque in this regard.
- Refund will be subjected to the following terms
- Orders paid online will be refunded within 10-15 working days through an online account or via cheque, COD payments will be refunded via cheque.
- You may cancel the order of shop (stock) products until the actual date of dispatch
- You may cancel the customized products before it has been customized as per your requirements while placing order online
- Procedure to cancel: To cancel an order, the customer has to send mail and call us along with order number and information. If the order is from shop (stock) products, we shall process for cancellation order and inform you the same within 3-5 working days. And refund will be made within 5-7 working days from date of process of cancellation.
If you have queries/complains with regards to refunds, Please mail us firstname.lastname@example.org